Account Verification (KYC)

Why account verification is required

Know Your Customer (KYC) verification is standard at every licensed casino. It:

• Confirms you are 18 or older and legally allowed to play.
• Protects your account and funds from fraud and unauthorised access.
• Helps prevent money laundering, in line with our KYC and AML Policy.
• Ensures withdrawals are paid to the right person.

Documents you may need

• Proof of identity: a valid government-issued photo ID (passport, driver's licence, national ID or UMID).
• Proof of address (if requested): a utility bill or bank statement from the last 3 months.
• Proof of payment method (if requested): a screenshot showing the account name on your GCash, Maya or bank.

All documents must be current, in full colour, and show all four corners clearly.

How to verify your account

1. Log in and open Account → Verification.
2. Upload a clear photo of your government ID.
3. Add any extra documents requested (address or payment proof).
4. Submit and wait for confirmation — usually minutes to 24 hours.

Tips for fast approval

• Make sure the name on your documents matches your account exactly.
• Use good lighting and avoid glare or blur.
• Don't crop the edges — the whole document must be visible.
• Verify early, before you plan to withdraw, so there's no wait later.

Frequently asked questions

Why do I need to verify my account?

KYC confirms your identity and age, protects your funds, and is legally required before your first withdrawal.

What documents do I need?

A valid government photo ID, and sometimes proof of address and payment method.

How long does verification take?

Usually minutes to 24 hours once clear documents are submitted.