Arena Casino logo
Log In Join & Play
GamesWhy UsHow It WorksReviewsFAQ Claim Your Bonus
Home / Privacy Policy

Privacy Policy

Your privacy matters. This policy explains what data we collect, how we use it, and the choices and rights you have.

Last updated: 1 July 2026

This is a general template for informational purposes and is not legal advice. Have a qualified data-protection lawyer review it against the laws that apply to you (e.g. the Philippine Data Privacy Act) before publishing.

1. Information We Collect

  • Account data: name, date of birth, email, phone number and password.
  • Verification data: government ID and proof of address for KYC.
  • Transaction data: deposits, withdrawals, wagers and payment details.
  • Technical data: IP address, device type, browser and usage analytics.

2. How We Use Your Information

  • To create and manage your account and process transactions.
  • To verify your identity and age, and prevent fraud and money laundering.
  • To provide customer support and personalise your experience.
  • To send you promotions and updates (you can opt out at any time).
  • To comply with legal and regulatory obligations.

We process your data where necessary to perform our contract with you, to comply with legal obligations, for our legitimate business interests (such as security and fraud prevention), and — for marketing — based on your consent.

4. How We Share Data

We share data only with trusted parties: payment processors, identity-verification providers, game studios, analytics services and regulators or law enforcement where legally required. We never sell your personal data.

5. Cookies & Tracking

We use cookies and similar technologies to keep you logged in, remember preferences, measure performance and deliver relevant promotions. You can manage cookies through your browser settings; disabling some may affect functionality.

6. Data Security

We protect your information using 256-bit SSL encryption, secure servers, access controls and regular security testing. While no system is completely secure, we take reasonable steps to safeguard your data.

7. Data Retention

We keep your data for as long as your account is active and thereafter for the period required by applicable gambling, anti-money-laundering and tax laws, after which it is securely deleted or anonymised.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete or restrict processing of your data, to object to marketing, and to data portability. To exercise these rights, contact us using the details below.

9. Contact Us

For any privacy request or question, reach our Data Protection team via the Contact page.