Need a break now? Open Account → Responsible Gaming and choose self-exclusion, or contact our 24/7 support team and we'll set it up straight away. Self-exclusion cannot be reversed before the chosen period ends.
What is self-exclusion?
Self-exclusion is a responsible-gaming tool that lets you block access to your Arena Casino Scatter account for a set period. While it's active you can't log in, deposit or play. It's designed to give you space and support if gambling no longer feels in control.
Your options for taking a break
- Cool-off period: a short pause, from 24 hours up to 6 weeks — ideal if you just need to step away briefly.
- Self-exclusion: a longer block of 6 months or more. Your account is locked and you won't receive marketing during this time.
- Deposit limits: if you don't want a full break, you can instead cap how much you deposit — see Responsible Gaming.
How to self-exclude
- Log in and open Account → Responsible Gaming.
- Choose self-exclusion and select your period.
- Confirm — the block takes effect immediately.
Prefer to talk to someone? Contact support and we'll arrange it for you.
What happens during self-exclusion
- You cannot log in, deposit, or place bets.
- You will be removed from promotional emails and messages.
- Any withdrawable balance can still be paid out to you.
- The exclusion cannot be lifted early — this protects your decision. You can extend it at any time.
Where to get further help
If gambling is affecting your life, you're not alone and support is available. Alongside our tools, please reach out to a recognised problem-gambling helpline or counselling service in your area.
Free, confidential support: please replace this text with the official helpline details for your operating region before going live.
Frequently asked questions
What is self-exclusion?
A tool that blocks access to your account for a chosen period (6 months+), so you can't log in, deposit or play.
How do I self-exclude?
In your Responsible Gaming settings, or by contacting support who will set it up for you.
Can I cancel it early?
No — once active it can't be lifted before the period ends. You can extend it any time.